FAQ

All questions are valid & welcome.

Frequently Asked Questions.

Didn’t find your question? Send us a mail. We’re here to Tjalp!

How to write a great script?

What grabs your attention? Start with a relevant question, a specific idea, or thought-provoking statement that appeals to your viewers. Follow up with the context that makes the coin drop, and finish with a strong conclusion. We compare making videos to conversations. This means using words and sentences you would typically use when talking to a friend, family, or colleague. Keep it as short as possible. You can also have a look at our resources page for the script template that’s right for you.

What is the ideal length of a video?

Keeping it short is critical. Video’s up to 2 minutes long get the most engagement, preferably around 1 minute, is ideal.

How do I choose the right actor for my message?

Tjalp offers a wide array of actors to choose from, male & female, younger & older, corporate types, and casuals. The key is to consider carefully what message you wish them to relay. Our actors are versatile and multidisciplinary, and can adapt to your wishes but need to know what the tone of voice you require. Our producers can help you find or confirm that you’ve made the best choice of actor to deliver your message. Give us a call +31 (0)20 – 846 58 88

When will my videos ready?

Your video will be ready within a week of ordering it. Need it yesterday? Send an email to support@tjalp.com, and we will do everything possible to speed up the process.

When should I use Tjalp?

Use Tjalp to explain or launch your products and services or onboard new colleagues. Use videos for teaching health and safety regulations, or to save time and money on answering frequently asked questions. Video marketing explainer videos can be used for everything, and what better way than to explain it in a video? Fun fact, did you know that video encourages social shares? Likes and online visibility here you come!

What is a buy-out fee?

A buy-out fee reserves the right to use creative works and rights to use an actor's work without having to pay separately for each use. Buy-out fees are charged at industry standard rates and are non-negotiable. For more information about buy-out fees, plan a call with our producers +31 (0)20 – 846 58 88 or drop us a line at support@tjalp.com

What is the difference between internal and external communication?

Internal communication is a term used to define messaging designed for inter-company / organizational use only and not to be used in a commercial or public setting. Think of company training videos, welcome messages for new employees, or a lively kicker for a corporate quarterly report presentation. Any purpose you can imagine, as long as it is not for public or commercial purposes. That’s defined as external communication and falls under different rules, costs, and guidelines. Still unsure about the difference between internal and external communication? Plan a call with our producers +31 (0)20 – 846 58 88 or drop us a line at support@tjalp.com We can help you figure it out.

Why do I need an actor to deliver my message?

Ever hear the saying ‘Right message, wrong messenger’? Companies run into this all the time. Sometimes faces change, and you have to reshoot new videos, sometimes the message comes across more powerfully when it comes from a neutral face. Whatever the circumstances, some people are simply better at bringing a message across than others. We've selected the best actors to help you tell your story in your own way. So you keep your message and tone of voice your own but bump it up a notch with our expert storytellers. Who doesn't want their story told by a professional?

How do you deliver the videos?

Once your videos are ready, we will send you a download link. We can deliver your videos in almost any video format you would like. In this mobile tech-heavy marketplace, we recommend using square format videos which look great on most devices.

Do you offer assistance for producing videos?

Click here for our ultimate road-map to the perfect video.

How do I become an actor for Tjalp?

Great question, we are always on the lookout for great storytellers, with a unique style, and solid presentation skills. This gives our customers more options to choose from, and that’s what makes Tjalp so in demand. Click here to learn more and apply.

When do I pay?

Fill in our briefing form and add your script. You’ll then be contacted by our producer, who will run through your submission. After script approval, you’ll receive a confirmation mail from us with the payment details.

What if I need corrections?

No problem. Send us a notification of the correction you wish within 5 days, and we’ll do our very best to resolve any problem for no additional cost. If the correction needs altering after 5 days, we can certainly do it, but unfortunately, we can’t offer reshoots free of charge.

Why is video better than my usual blogs or mail-outs.

1. Video builds trust, and trust builds long-term relationships. These are the foundations of conversions and recurring sales. It’s time to let video marketing work for you. 2. Google loves video content. Video increase the time people spend on your website, and this sends a heads up to search engines that your site has interesting content. 3. Video and mobile devices go hand in hand. 90% of consumers watch videos on their mobile devices on the go! Who doesn't want a piece of that? 4. A picture may be worth a thousand words, but a simple video says just the right ones. If you’re launching a new product or service, what better way to explain it then with video? 5. Video encourages social shares, likes, credibility, and trust. 6. Employees are likely to retain 95% of a message when it's delivered in video form.

I have an extremely tight deadline. How fast can you deliver?

Try us. We love challenges. Send an email to support@tjalp.com or call us +31 (0)20 – 846 58 88, and we will do everything possible to speed up the process.

I have a last-minute text change. What now?

Just send us an email asap. If the video hasn't been recorded yet, we'll brief the actor about your changes before shooting.

Help! I need assistance.

Relax, make a nice cup of tea and call us with whatever question you may have, we've got your back.